Applying Customer Experience (CX) to COVID19 vaccination: #1 Confirm the experience for your brands from your customer's point of view 
In a series of five posts, some basic customer experience (CX) concepts for life science actors are introduced and illustrated using the COVID19 vaccination program.
17.01.21 09:44 AM - Comment(s)
7 tips to obtain your CCXP from the first round
As many colleagues in life sciences aim to obtain their CCXP, this post shares some lessons and tips in helping you to obtain this certification from the first round.
12.01.21 12:42 PM - Comment(s)
CXPA and CCXP - Your baseline to Customer Experience Management
This post shares some basic background on the Customer Experience Professionals Association (CXPA) and Certified Customer Experience Professional (CCXP). labels.
05.01.21 07:45 PM - Comment(s)
Why CXM in life sciences? That's a good question.
Since a number of years Customer Experience Management (CXM) is a hot topic in the industry. Why are life science companies investing in CXM?
04.01.21 08:32 PM - Comment(s)