Blog tagged as #cx

Applying Customer Experience (CX) to COVID19 vaccination: #3 Collaborate across silos to design the best experience in a win-win relationship with partners and patients
As many colleagues in life sciences aim to obtain their CCXP, this post shares some lessons and tips in helping you to obtain this certification from the first round.
Brief CXM suggestions #1: NPS, CSAT, CES scoring and surveying
Brief CXM suggestions #1: NPS, CSAT, CES scoring and surveying
Applying Customer Experience (CX) to COVID19 vaccination: #2 Understand your impact within the end-to-end experience eco system as strategic base for collaboration

August 2021. Many EU countries have moved ahead successfully with their COVID19 vaccination program. My previous article explained how all interactions with businesses, products and services, always result in customer experiences. No matter what, actors simply do not have the option o...

Applying Customer Experience (CX) to COVID19 vaccination: #1 Confirm the experiences for your brands from a customer's point of view 
Some basic customer experience (CX) concepts for life science actors are introduced and illustrated using the COVID19 vaccination program.
7 tips to obtain your CCXP from the first round
As many colleagues in life sciences aim to obtain their CCXP, this post shares some lessons and tips in helping you to obtain this certification from the first round.