Blog categorized as CXM suggestions

Brief CXM suggestions #1: NPS, CSAT, CES scoring and surveying
Brief CXM suggestions #1: NPS, CSAT, CES scoring and surveying
Applying Customer Experience (CX) to COVID19 vaccination: #2 Understand your impact within the end-to-end experience eco system as strategic base for collaboration

August 2021. Many EU countries have moved ahead successfully with their COVID19 vaccination program. My previous article explained how all interactions with businesses, products and services, always result in customer experiences. No matter what, actors simply do not have the option o...