WHO
WE ARE
Meet our leadership.
Hans Vanderwegen, MBA, CCXP
CO FOUNDER, DIRECTOR
Proud father of two. Mountaineer, jogger, skier and UEF-A soccer coach. 25+ years of experience in pharmaceuticals and biotech
Education:
Certified Customer Experience Practitioner (CCXP)
Master of Business Engineering, KU Leuven, 1992
Master of Information Management, KU Leuven, 1993
MBA Innovation, KU Leuven, 2019
Profile:
Authentic and performance driven business leader focused on results. No fake stories. Results lead to strong people relationships.
Biggest achievement:
Recovered (CPR) person after heart stroke
Nathalie Engelborghs, MBA, CPXP
CO-FOUNDER, DIRECTOR
Book lover, hiker, gymnast and club leader.
20+ years of experience in pharmaceuticals and healthcare
Education:
Certified Patient Experience Practitioner (CPXP)
Master of Business Administration, KU Leuven, 1998
Core Talent Analyst, 2008
Pedagogics, 2009
Profile:
People oriented business enabler letting teams excel. Deep people relationships lead to strong results and performance.
Biggest achievement:
Organizing gymnastics events with 500+ visitors
Together with our team, we draw upon a broad international network of CCXP and CPXP professionals.
ACADEMIC RECORDS
Whatever people claim to be good at, their academic records are your first check point
"A strong foundation, for strong advice"
CCXP Excellence
As a Certified Customer Experience Practitioner (CCXP) and active member of the CXPA organisation, we are actively engaged in CX. This ensures the highest standards for your CX engagements. Within my team, all project leaders which we drawn upon from the CXPA network, have the same accreditation. Simple and clear. This is your minimum starting point: if your are serious about implementing CX in your organisation, work with people that master the content.
CPXP Excellence
A certified patient experience professional (CPXP) is a formal or informal leader who influences the systems, processes and behaviors that cultivate consistently positive experiences as defined by the patient, resident, and family in settings across the continuum of care. CPXP certification is an international designation intended for healthcare professionals or other individuals with a commitment and interest in patient experience improvement.
MBA marketing & innovation
Our directors all have obtained their MBA, usually in strategy, innovation and marketing. Through our network we stay up to date in key areas critical for this business. Examples include patient experience management, customer experience management, consumer psychology, digital marketing transformation, brand management, strategic innovation management, marketing research, international business strategy, and leadership skills. The combination of marketing, innovation and strategy is what is needed to be successful in this area. Your second point after CCXP and CPXP.
Industry regulations
We are exclusive in life sciences since 2004. All of our consultants are being trained in all the necessary GxP and healthcare regulations. Not only in regulations for EMEA or US, but also for many Asian countries, and across multiple sectors. Regulations are not only different in the multiple phases of your business, they also differ per functional area and customer market. In addition, many PM methodologies such as PRINCE2, Agile, PMBok, and CSV standards are applicable in the industry. These are the minimum basics we master.