You are in good company.
Life science spans an extremely broad ecosystem with many stakeholders and business types. Examples of stakeholders include researchers, medical practitioners, clinical trial partners, distributors, and of course, your patients. Business types refer to all partners that ultimately contribute to excellent patient care: hospitals, pharmacies, logistics, parallel importers, contractors, distributors, affiliates. This for an extreme broad scope of areas, products and services such as biotech, vaccines, pharmaceuticals, medical devices, dentals, cell therapies, and many more. A complex landscape with many actors leading to one primary customer: the patient. This is the world in which we are active, the world in which we contribute.
At 4XSCIENCE, our mission is to help life science actors with creating, improving and managing experiences for patients and customers. Better customer and patient experience management (CPXM) accelerates product development, lowers costs, increases revenues and results in improved healthcare for all of us. As a result of innovation and digitalisation, the opportunities to improve CPXM have increased significantly. We advice clients with leveraging technology, processes, people and data.
Our vision is to become a leading contributor to a world in which patients and healthcare providers both enjoy their full potential in a mutual win-win relationship. We contribute to this vision in a no-nonsense way. We tell our clients how the situation is, what needs to be done, and help them to ensure objectives are achieved within scope, time and budget. Delivering to the best of your organisation by taking a joint responsibility in each of our agreements. Authentic leadership driven by results and passion.
4XSCIENCE's focus is exclusively on CPXM for life sciences.
This is not something we just happen to do on top of our work if we have some time available. This is our full time focus. We combine exceptional academic and professional records with strong industry networks. Tailored approaches, services and expertise delivered to you and your partners.
The world still has a long way to go to improve customer experience in life sciences: to make patients happy, every little effort counts.
"Proven business results. Since 2004"
Complex global projects
Over a period of 25+ years, we have been managing and delivering global projects. Complex projects that include over 60+ resources from all over the world. Projects that are just complex by nature and require perseverance from all team members. Some examples of our project experiences include: defining end-to-end strategies and roadmaps, getting business cases approved, revised product packaging and artworks, improved employee experiences, portfolio management, quality dashboards, cross functional planning, culture change management, dashboard metrics, supply chain systems, product launches. We gladly share our detailed expertise with you.
At 4XSCIENCE, we can proudly refer to the many improvements and benefits we have generated. From ensuring budgets are approved to get started, to ensuring products are packed to get to the market on time. Lean, ToC, Agile, Design Thinking, Prototyping. Convincing your management on the "why" and continuously taken up the commitment to deliver, is what clients have appreciated from us. Sometimes difficulties are though to overcome, but with clear end goals in minds, our joint teams succeed. For every single project, we define clearly measurable benefits and follow up on them before we close. We have delivered upon KPIs in the areas of quality, time to market, cost reduction and revenue enhancement. The only way to succeed.
Leadership across cultures
As founders and directors, we have worked across the globe from San Francisco in the West to Japan in the East. Expat in US for several years, worked in almost all EU countries, have set up businesses in India, delivered projects in China, South-Korea and Japan. This experience has given us some unique insights in international cultures. We had to learn the goods and bads of cultures. We have inspired and motivated many individuals. As leadership never stops, we continue to grow on a daily basis, like all other leaders. Let's leverage from this together to the benefit of your projects. We enjoy what we do.
Technology: strategy to floor
From strategy to final adoption, we have implemented all sorts of end-to-end solutions ranging from enterprise planning solutions, customer relationship management, big data solutions, marketing solutions, content management, packaging solutions, product registration and submission, clinical solutions. On premises or cloud, with multiple vendors, across multiple locations. Not just the theory or strategy, but helping our clients end to end till the objectives are reached on time.